ABS Field Report

Sales Reps — today's field activity

Calls logged

7 / 4 reps

Order value

R11.6k

Assistance flags

At-risk accounts

Call mix7 calls

Cold call · 2 New customer · 1 Existing · 4

Rep	Customer	Type	Outcome / next step	Order
Frederico Mitchell	Panel Pro Parow	Existing	Primer + clears reorder. Next: tinter demo Tue.	R8 400
Frederico Mitchell	Northlink Collision Currently on MaxMeyer · est. R15k/mo	Cold call	Interested. Follow-up Fri with pricing.	—
Wade Vlotman	Bellville Smash & Spray	Existing	No order — dieback on clears holding up jobs. ↳ Assistance: Technical – paint problem → Elton	—
Wade Vlotman	Fairhaven Auto Refinishers Lines used: PPG, Nexa · 2 booths · ~18 cars/wk	New customer	Account open, first order pending. Demo requested.	—
Emil Domingo	Durbanville Panel Glasurit seen on shelf · pricing pressure	Existing	Threatening to switch on price. ↳ Assistance: Manager to see → Charles	—
Emil Domingo	Kraaifontein Bodyworks	Existing	Consumables top-up. Stable.	R3 200
JP Dreyer (Strand 25)	Somerset Collision Centre On Spies Hecker · est. R20k/mo · 3 booths · ~30 cars/wk	Cold call	Quoted. Strong prospect — follow-up next week.	—

✦Claude's read — reps

Durbanville is the fire today — at-risk on price with Glasurit already on the shelf. Charles this week, not next.
Two live prospects worth a joint tech demo: Northlink (off MaxMeyer) and Somerset (off Spies Hecker, ~30 cars/wk) — both quoted/interested.
Strand coverage is thin — JP logged solo. Worth a check-in with Franscious on Strand call volume.
Competitor sightings this cycle: Glasurit ×1, MaxMeyer & Spies Hecker named at prospects — below the 2–3 threshold to raise a cross-unit Market Signal. Watching.

Technicians — today's jobs

Jobs logged

4 / 3 techs

Resolved same-day

3/4

Rep flags closed

Recurring-defect watch

Anthony Trew · Paint problem Resolved

Bellville Smash & Spray — loop closed from Wade's flag ↩
Defect: dieback / solvent pop on clears (PPG defect guide ↗). Root cause: process — insufficient flash-off between coats. Adjusted spray schedule & demoed flash times.

PPG clearsNo follow-up required

Eric Nopityo · Colour match Resolved

Durbanville Panel — metallic mismatch on respray. Root cause: application — gun setup / distance. Corrected on site.

Ties to Emil's at-risk account — good goodwill touch while price is in play

Riann Klaase · Demo Converting

Fairhaven Auto Refinishers — Nexa basecoat demo (requested by Wade). Shop interested, moving to convert. New-customer onboarding on track.

Nexa

Riann Klaase · Equipment service Done

Kraaifontein Bodyworks — mixing-scheme scale calibration. Next service due: Nov 2026.

✦Claude's read — techs

Clean handoff: Wade → Elton → Anthony resolved the Bellville paint problem same-day. This is exactly the loop the system is built to close.
Root causes today were process & application, not product — a coaching/technique pattern, not a paint-quality issue.
Dieback/solvent pop seen once this week — 1 of the 2–3 sightings needed before it becomes a group-wide Technical Market Signal. Flagged and watching.
Demo pipeline: Fairhaven (Nexa) converting — link the win back to Wade's account.

What this replaces: the old weekly rep & tech reports and the 07:00 day-end dashboard — folded into one product. Next up (deferred from Monday): counter-sales log · ELCB day-end / PMXI reconciliation · Dean's review layer · the 06:00 Owner's Wrap · OneDrive photo repository.

Same engine runs the Balco and Quayside versions — own brand skin, own data, firewall intact. All figures on this page are illustrative placeholders to show the format.